Below is a list of the email notifications your team and your customers will receive. 

Your Notifications 

Emails sent directly to your team to help you stay on top of incoming orders, quote requests, and customer activity. 

EULA Accepted

Confirms when you or a teammate have accepted the Stella Source terms and conditions. No action required. 

• Sent when: A user on your team accepts the Stella Source End User License Agreement during account creation. 
• Sent from: [email protected] 

Welcome to Stella Source

Provides a welcome message to new users of Stella Source. No action required. 

• Sent when: A new user on your team has signed up for a Stella Source account. 
• Sent from: [email protected] 

New Order Placed

Alerts your team when a new ecommerce order is placed. Prompts you to log in, review, and confirm the order to avoid delays and keep the sale moving forward. 

• Sent when: A purchaser places an ecommerce order with your company. 
• Sent from: [email protected] 
• Subject Line: 
• Includes: 
• • Order summary details like order number, date, estimated delivery date, total cost, and weight 
  • Placed by details and shipping information 

Order Declined

Notifies your team when a purchaser declines to proceed with an order, along with their stated reason. Prompts you to follow up to re-engage or understand why the order didn’t move forward. 

• Sent when: A purchaser declines an order after receiving pricing. 
• Sent from: [email protected] 
• Includes: 
• • Reason for decline  

New Request For Quote Received

Alerts your team when a purchaser requests pricing that requires action before a quote can be completed. Prompts you to log in, review and respond to keep the opportunity moving. 

• Sent when: A purchaser requests pricing on a product or order that needs your attention before pricing can be generated. 
• Sent from: [email protected] 

Your Customer’s Notifications 

Emails sent directly to your team to help you stay on top of incoming orders, quote requests, and customer activity. 

EULA Accepted

Confirmation for a purchaser that they have accepted the Stella Source Terms and Conditions. No action required. 

• Sent when: A purchaser accepts the Stella Source End User License Agreement during their initial account setup. 
• Sent from: [email protected]

Welcome Message

Provides a branded welcome to your online storefront and prompts the purchaser to get started with their first order. 

• Sent when: A purchaser creates a new account on your storefront. 
• Sent from: [Your Company Name] <[email protected]>
• Includes: 
• • Welcome message branded with your company logo 
  • Link to log in and place their first order 
  • Quick overview of steps to place an order 

Order Confirmed by Supplier

Notifies the purchaser that their order has been confirmed and is being processed by your team. 

• Sent when: You confirm an order submitted by the purchaser. 
• Sent from: [Your Company Name] <[email protected]>
• Includes: 
• • Order Summary details included P.O. #, order date, total price, and total weight. 
  • Shipping contact and delivery details. 

Quote Ready for Review 

Let's your purchaser know that pricing is now available on a pending quote. Prompts them to review and either place the order or decline it. 

• Sent when: You respond to a purchaser’s quote request with pricing. 
• Sent from: [Your Company Name] <[email protected]> 
• Includes: 
• • Link to view the quote 
  • Option to place the order or decline it

Order Canceled by Supplier

Notifies the purchaser that their order was canceled and provides details on next steps for sourcing alternative items.

• Sent when:
• Sent from: [Your Company Name] <[email protected]>
• Includes
• • Order summary details including Order Date, Total Price, Total Pieces, and Total Weight
  • A link to view the canceled order